This guy comes in and wants to take out $9G that he just deposited the day before.
I call for an approval and he starts getting mad. We take extra precautions with amounts that large, so I have my manger take a look at it. Of course, she wants to look into it more so we ask if he would like to have a seat and we'll call him when its done. Mind you, I have a line forming so while she is researching the transaction I could be helping other customers.
He says "No Ill wait. It shouldn't be long."
But it is. And he continues to stand at my window for 10-15 mins, every so often throwing in a stupid comment like "I don't know whY this bank does all this. They know me at the other branch that I go to all the time. I do this sort of thing all the time. IDK why you are giving me such a hard time." Just stupid comments like that that I can't really say anything back to - I've already explained to him at least 5 times why we are doing all this.
Finally the manager comes back and she won't do it for him. Its suspicious and he's being shady so we kindly tell him we can't do this for him today.
And what else would he do besides throw a fit? Nothing short of it. So he goes on and on - "Ive been a customer here forever, this is never an issue, I do this all the time" bla bla bla gibberish that everyone says. He leaves, leaving me distraught but forced to be in a great mood for the next customer. I inhale and call the next one over.
Me "Hi how are you?"
Customer I love "Great! I bet you aren't though - some people are just PRICKS and SO impatient!!"
He said this loud enough for the guy to hear for sure so I just look up and sort of blush thinking OMG is this really happening I hope I don't get in trouble cuz of him . . .
Customer "I don't know why some people have to get so mad! Its a bank! You have rules! You're not doing anything crazy!"
Again, still blushing, I look up and start to smile with relief.
Customer "And since he was so MEAN to you IM going to be super NICE to you!! And I know you can't say anything honey, so I'll just say it for you!!"
He goes on and on about my previous customer, the whole time I just do his transaction and crack up, knowing the stress from the other guy was now gone and maybe I wasn't going to have such a crummy day after all.
Thank you guy from Party City <3
Wednesday, March 18, 2009
Um... thanks?
The other day Im at work and a customer asks if im in school. I say yes.
He asks what Im studying. I say bio, and he asks what I plan to do with that when Im done with my degree.
I say "Mm, probably med school or graduate school."
He says "Really? You are waY too pretty to work that hard. You're gorgeous. Someone will marry you rEAL fast."
. . .
. . . ummmmm thanks?
He asks what Im studying. I say bio, and he asks what I plan to do with that when Im done with my degree.
I say "Mm, probably med school or graduate school."
He says "Really? You are waY too pretty to work that hard. You're gorgeous. Someone will marry you rEAL fast."
. . .
. . . ummmmm thanks?
Tuesday, March 17, 2009
ID Issues
This lady comes in today and wanted some cash. Over a certain amount we ask for ID. After fussing and huffing about it, she flashes me her ID through a mesh case. I start copying it down only to find that it had expired January 08!! OVER a year ago. This, of course, makes the ID invalid, so I told her this and she continued to get more heated.
Lady: "Why do you need my id?? Do you not think this is me or my name?? This IS my account!"
Me: "Ma'am I just need a valid ID for this transaction. Do you have a valid one that is not expired or a passport etc?"
Lady: "OH well the renewal form is on the back!"
Of course, there are no renewal forms but I sit there patiently waiting for her to dig in her wallet, pull out the expired ID, only to find that (surprise!) there is no renewal form.
Lady: "Oh I can't find it! It must be at home!" (Sits there and stares at me, expecting me to just say "Ok! Forget I even brought it up!")
Me: "Ok, well for this amount I need a valid ID."
More fussing, so I call my manager over. When the customer hears me calling management over she lets out a disgruntled HUFF and says "Oh GEEZ" rolling her eyes as much as she possibly could.
My manager comes over, I explain what has been going on, and my manager tells the customer again that we need a valid ID.
Lady: "Oh this is ridiculous! I do this all the time at other branches and there is never an issue! Why do you need my ID? Im obviously me and this is obviously my account!"
[No, that is not OBVIOUSLY her and that does noT mean that this is OBVIOUSLY her account, mind you.]
Finally, my manager agrees to give her a lesser amount as an exception. But she continues to be unsatisfied, thinking that if she yells loud enough we'll just give in and give her what she wants.
Lady: "And WHY did you fill out the withdraw slip for me?? I ALWAYS do it myself at other banks!!"
Me: "Ma'am, I did it for you as a convenience, so you wouldn't have to do it and save some time."
Lady: "Well that's just ridiculous!" blah blah blah fuss fuss fuss
All this is making me suspicious. What is her issue??
I dont understand this at all. Every single other person I have helped always appreciates when I fill out the slip for them, for most customers don't know how to fill it out and it takes longer, so its easier if I just do it and they just look it over and sign. The only reason I can think as to why she got mad at me for filling it out for her was that maybe she thought that since she knew the account number and information, I wouldn't ID her. Because only the real you knows your information, right? [Wrong] Um, Identity theft, hello . . .
So finally we fix the transaction, she takes and walks off to her husband starting to complain to him. I look away for a second to breathe and then look back at my window only to find that she left a $100 bill. Unhappy that I have to deal with her again, I say
"Ma'am? You left this."
She flips around with the look of death and lasers shooting out of her eyes aimed at me, and then storms over, grabs her money and finally leaves. Who knows what would have happened had she left it and gotten home to find she was short. Probably exploded.
I don't know why people get so sketchy about their ID's! Its for THEIR safety! For THEIR protection! We are protecting you and keeping your money safe, that's why you trust us with it. So relax. And don't get fussy when you're at the bank and they ID you. It will be much appreciated. <3
Lady: "Why do you need my id?? Do you not think this is me or my name?? This IS my account!"
Me: "Ma'am I just need a valid ID for this transaction. Do you have a valid one that is not expired or a passport etc?"
Lady: "OH well the renewal form is on the back!"
Of course, there are no renewal forms but I sit there patiently waiting for her to dig in her wallet, pull out the expired ID, only to find that (surprise!) there is no renewal form.
Lady: "Oh I can't find it! It must be at home!" (Sits there and stares at me, expecting me to just say "Ok! Forget I even brought it up!")
Me: "Ok, well for this amount I need a valid ID."
More fussing, so I call my manager over. When the customer hears me calling management over she lets out a disgruntled HUFF and says "Oh GEEZ" rolling her eyes as much as she possibly could.
My manager comes over, I explain what has been going on, and my manager tells the customer again that we need a valid ID.
Lady: "Oh this is ridiculous! I do this all the time at other branches and there is never an issue! Why do you need my ID? Im obviously me and this is obviously my account!"
[No, that is not OBVIOUSLY her and that does noT mean that this is OBVIOUSLY her account, mind you.]
Finally, my manager agrees to give her a lesser amount as an exception. But she continues to be unsatisfied, thinking that if she yells loud enough we'll just give in and give her what she wants.
Lady: "And WHY did you fill out the withdraw slip for me?? I ALWAYS do it myself at other banks!!"
Me: "Ma'am, I did it for you as a convenience, so you wouldn't have to do it and save some time."
Lady: "Well that's just ridiculous!" blah blah blah fuss fuss fuss
All this is making me suspicious. What is her issue??
I dont understand this at all. Every single other person I have helped always appreciates when I fill out the slip for them, for most customers don't know how to fill it out and it takes longer, so its easier if I just do it and they just look it over and sign. The only reason I can think as to why she got mad at me for filling it out for her was that maybe she thought that since she knew the account number and information, I wouldn't ID her. Because only the real you knows your information, right? [Wrong] Um, Identity theft, hello . . .
So finally we fix the transaction, she takes and walks off to her husband starting to complain to him. I look away for a second to breathe and then look back at my window only to find that she left a $100 bill. Unhappy that I have to deal with her again, I say
"Ma'am? You left this."
She flips around with the look of death and lasers shooting out of her eyes aimed at me, and then storms over, grabs her money and finally leaves. Who knows what would have happened had she left it and gotten home to find she was short. Probably exploded.
I don't know why people get so sketchy about their ID's! Its for THEIR safety! For THEIR protection! We are protecting you and keeping your money safe, that's why you trust us with it. So relax. And don't get fussy when you're at the bank and they ID you. It will be much appreciated. <3
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